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What happens when medical office assistants combine active listening with empathetic communication?
How does active listening benefit patients and medical office assistants?
What is active listening in healthcare?
What should be verified during the check-in process to positively impact the revenue cycle?
What does the check-in process contribute to in a medical setting?
Why are communication skills fundamental for medical assistants?
Who do medical assistants often collaborate with as part of a healthcare team?
How can medical assistants reinforce understanding and trust during explanations?
How should medical assistants use their voice tone and volume?
Why is respecting personal space crucial in healthcare communication?
What do appropriate gestures help with during explanations?
Which facial expression reflects empathy and concern?
What does maintaining open posture mean?
After a patient shares concerns, what should a medical assistant do?
What is the purpose of open-ended questions in medical communication?
Which phrase demonstrates empathy and compassion?
Why is clear and concise language important in medical communication?
What is a key component of active listening?
How can medical assistants show empathy nonverbally?
What does nonverbal communication in healthcare include?
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